The Travel Agent – Client Partnership

The Travel Agent – Client Partnership

After a few years of booking and planning trips for people, I often fall into the category of assuming people know certain commonalities of Walt Disney World.  What do they say about ‘assuming’? It makes an a** out of you and me.  Well in my case it’s usually me if I don’t effectively communicate, but you, as a guest, also needs to know that you can ask me anything about your trip.  Just as we are told in school, no question is a dumb question.  It’s really a two way street.  I can’t help you with something if I don’t know what’s on your mind.

But in our business we communicate in different ways.  There is email, texting, Facebook, messaging on Facebook and now I’m even starting to Google Chat more with my clients.  It’s good to keep record of any questions that come up which can become a ‘he said, she said’, but I don’t want to resort to recording my phone conversations.

What is my point?  Well I guess I just want my clients and potential clients to know that I would rather you ask me questions over and over, than think I’ve probably already told you so you don’t want to bother me again.  It’s NO bother.  I’m here for you and I make mistakes too.  We are human, and even with the best intentions some things can get lost in translation.

There are certain things that are in my control and there are others that aren’t. The resorts, airlines, and ticket vendors, all have their set of rules in place that I just can’t change.  I wish the airlines would let you change your tickets without penalty.  I wish you could make changes to your Disney reservation without penalties even if it’s within 45 days of checking in and I wish you could get refunds on tickets you don’t use.  But that’s not how it is.

I have clients send me messages on Twitter or text me while walking through Magic Kingdom asking me how do I get to Hoop Dee Doo Review?  Although I know I’ve emailed them this information, I will gladly let them know again. Don’t be shy.

Here are some common questions I get asked.  Do you know the answers?

1. What is Magical Express?

2. How do I know how many dining credits I have?

3. What do I do with left over dining credits?

4.  How many fast passes can I get?

5. Can I change resorts?

6. Can I go to Magic Kingdom and Animal Kingdom in the same day? (or any two parks)

7. My flight arrives at 11:15 pm.  Can I still use the Magical Express bus?

These are all GREAT questions and I try to do my best to cover them all.  How can I help you book your next vacation?